From Static to Agile: How ServiceNow and Emeritus are Redefining Workforce Learning

Traditional learning models were static, time-bound, and low in engagement, prompting ServiceNow University to adopt an agile, employee-centric approach that adapts learning to individual needs and business goals. With Emeritus, 300+ employees have benefited and corporate learning is now a strategic enabler. These investments in workforce education drive measurable business outcomes, including higher employee retention, internal mobility, and performance.