Mastery in the Age of AI

As AI reshapes roles and accelerates the pace of change, organizations face a familiar but newly urgent challenge: closing the gap between completing training and demonstrating real capability. Preparing employees for high-stakes, rapidly evolving new challenges requires approaches that result in true and visible capabilities visible, not just assumed or self-proclaimed.

In Mastery, Ulrik Juul Christensen explores how mastery-based approaches help organizations ensure employees can apply what they’ve learned in practice. Through his collaboration with organizations including Citi, he has worked alongside learning leaders to evolve how critical capability is built, observed, and validated—challenging long-held assumptions and introducing new models aligned with the realities of modern work.

Together, these leaders will reflect on what it takes to shift toward mastery in practice—and what this evolution means for how organizations develop talent, evaluate readiness, and navigate an increasingly dynamic workforce landscape.