Brett Pollak

I am an Executive Director at IT Services, University of California, San Diego. In this role, I lead the strategic direction of enterprise infrastructure and digital workplace solutions, focusing on the intersection of artificial intelligence and institutional operations. My work is dedicated to bridging the gap between ambitious technology visions and practical, operational reality. A primary focus of my recent work involves the implementation of TritonGPT, an institutional generative artificial intelligence platform that serves over 73,000 users across the university. This initiative successfully moved from concept to campus wide production in a matter of weeks, demonstrating a scalable model for enterprise AI deployment that prioritizes data sovereignty and ethical governance. By leveraging AI to automate complex administrative tasks like contract reviews, my team achieved a 91 percent reduction in processing times, significantly increasing organizational efficiency. I manage a diverse team of more than 80 technology professionals and oversee the hybrid cloud infrastructure that supports the entire campus community. My expertise spans enterprise data warehousing, security frameworks, and organizational change leadership. I am committed to democratizing institutional knowledge and building stakeholder trust through measurable outcomes rather than simple declarations. My leadership and insights on digital transformation have been featured in more than 30 professional publications, including Forbes, CIO.com, EdTech Magazine, and EDUCAUSE Review. In addition to my executive role, I am a software developer and remain focused on exploring how emerging technologies can be harnessed to empower users and streamline the future of higher education.