Service-as-a-Software: The Future of the Agent and Human Workforce

AI-driven agents are reshaping workforce dynamics, organizational structures, and the very nature of learning. Panelists will address pivotal questions: How can humans be prepared to work alongside AI? Will teams be managed by people—or by algorithms? And how do organizations balance efficiency with the vital human touch? The discussion will also consider how AI could fundamentally disrupt business models, from supporting sales teams to potentially replacing them.