The Inside Story: Building AI capability inside a leading consulting firm

BCG U helps organizations worldwide build AI capabilities, but how did we apply that expertise to ourselves? Every idea we share is practical and tool-agnostic — walk away with approaches you can put to work immediately, no new platforms required.

In this session, we share two internal stories. First, how a 15-person team of learning designers and client program managers built and completed a six-week, multimodal GenAI program culminating in a capstone in which participants redesigned their own end-to-end workflows using AI.

Second, how a global team of specialized analysts undertook a three-pronged capability build combining expert-led hands-on sessions, a champions network, and team-based challenges to embed GenAI into research and knowledge work, resulting in a step-change increase in tool usage and real, demonstrable behavior change.

Together, these case studies offer candid lessons on upskilling working professionals, measuring ROI, securing internal buy-in, and staying current as the technology rapidly evolves.